Kelly Neuman

Embedded operating leadership for growing companies

Kelly works inside client organizations as a fractional Chief of Staff and COO. Recent engagement examples:

• Designed and implemented a flexible labor and capacity strategy for an instant-fulfillment enterprise, cutting labor expense by $94K a week while improving resilience at peak demand.
• Architected a standardized automation RFP and evaluation process that supported a global automotive supplier’s negotiation of a $125M capital investment.
• Led change management through an organizational transition, from process and organizational redesign to governance rollout and stakeholder adoption.
• Ran operational diagnostics on asset utilization, labor mix, and long-term capacity to inform multi-year capital decisions.

Planning for 8 billion deliveries a year

As Director of Global Operations & Sustainability, Kelly led the product and technical program organization responsible for long-range network planning, routing strategy, labor forecasting, and operational tools across Amazon’s Last Mile network. Those initiatives delivered more than $1.2B in cost savings and $10B in revenue enablement, and she directed the three-year strategic plans and capital roadmaps behind them while also leading the North America Operations Sustainability organization.

Before that, she built and scaled the global product and planning organization supporting more than 8 billion annual deliveries, growing it from 21 to more than 190 people. She launched and scaled an external shipping business, stood up national community shipping operations that delivered millions of food bank meals a month during COVID, and led 700+ associates in fulfillment, reducing safety incidents by 35% and costs by 16% a year, while leading process improvement across 26 facilities.

Rate readiness in regulated aerospace manufacturing

Kelly held progressive leadership roles on the 787, 777, and 777X programs in an FAA-regulated, union-represented environment. She led 777X industrial engineering, including gated development, factory capacity assessments, rate readiness planning, and the scenario modeling behind production rate increases and capital decisions. She also owned quality, cost, and delivery performance for a major 787 structures supplier with more than $2B in annual spend, and developed machine learning models to predict nonconforming manufacturing jobs.

Enterprise systems and supply chain foundations

At Accenture in Seattle and Singapore, Kelly managed multi-country ERP deployments, coordinating cross-functional teams through large-scale process redesign and data migration. She started her career at Ashland managing inventory planning across 15 warehouses, reducing stock levels by 25% while maintaining service.