Client need · Scale

Scale complex operations

We help organizations build the operating model, systems, capabilities, and leadership required to scale, without allowing complexity to outpace execution.

Talk about your growth plans How we help

When this is the challenge

Growth is outpacing the way the operation runs.

The scrappy approach that worked at one level of scale stops working at the next. As volume, sites, channels, and customer promises grow, the processes, data, and leadership structures behind them often fail to keep pace—and the cracks compound faster than the team can patch them.

Signs it’s time to build for scale

Volume, sites, or markets are growing faster than capacity and labor plans can keep up.
Leaders are stretched between daily firefighting and planning for the next stage.
New requirements, like faster delivery promises or new channels, are straining the network.
Processes live in people’s heads, so every new hire or site starts from scratch.
More meetings and more dashboards are standing in for real operating structure.

How we help you scale

From growth plan to an operation built to keep growing.

Set DirectionPlan for the next stage
Define what the next stage of growth requires across operations, supply chain, data, leadership, and sustainability, and set clear priorities, tested across realistic scenarios.
Build SystemsDesign to scale
Design the processes, network, data and decision systems, organization, and operating cadences that let the business grow without breaking.
Execute & SustainGrow with confidence
Launch and scale alongside your team, strengthen the leaders and mechanisms behind the work, and hand over ownership so the organization keeps scaling after we leave.

Capabilities we bring

The expertise behind scaling work

Operations & Manufacturing

Process, labor, automation, and capacity planning that let sites absorb growing volume without losing productivity or quality.

Explore capability

Kelly NeumanManaging Principal, Operations & Manufacturing

Supply Chain & Logistics

Network design, fulfillment, transportation, and inventory strategies that extend reach and service as volume, channels, and customer promises grow.

Explore capability

Chris RallisManaging Principal, Supply Chain & Logistics

Data, Analytics & AI Enablement

Measurement, data foundations, and decision systems that give leaders a trusted view of performance as the operation grows more complex.

Explore capability

Peter TrosperManaging Principal, Data, Analytics & AI Enablement

Leadership & Organizational Effectiveness

Structure, leadership roles, decision rights, and operating rhythms that keep the organization aligned as complexity and scope increase.

Explore capability

Carolyn CadeChief Executive Officer

Sustainability Strategy & Implementation

Sustainability goals built into network, fleet, and facility decisions as the operation scales, so growth stays aligned with climate commitments.

Explore capability

Silvia BenavidesManaging Principal, Sustainability Strategy & Implementation

Representative engagements

Scaling in practice

Client names are kept confidential.

A new delivery model, scaled to 50+ markets

Client need: Scale Complex Operations: The client needed to improve delivery speed without heavy capital investment.
Capabilities: Supply Chain & Logistics, Operations & Manufacturing
What we built: Designed, launched, and scaled a new delivery model across more than 50 markets with minimal capital investment.
Outcome: Click-to-deliver fell from more than four days to under one day. The model was then adopted nationwide by a leading eCommerce company.

Turning vision into an operating plan

Client need: Scale Complex Operations: A leadership team needed to translate an ambitious growth vision into clear priorities, ownership, and a practical execution plan.
Capabilities: Leadership & Organizational Effectiveness, Operations Strategy
What we built: Facilitated the leadership team through vision alignment, priority setting, and multi-horizon planning, then translated the strategy into clear responsibilities, initiatives, and operating mechanisms.
Outcome: Greater alignment on where the organization was going, clearer ownership of the work required to get there, and a more disciplined path from strategy to execution.

Planning redesign to improve cost

Client need: Improve Operational Performance: Facilities were closing repeatedly during critical delivery windows.
Capabilities: Supply Chain & Logistics, Data, Analytics & AI Enablement
What we built: Diagnosed the closures as a planning-system failure, then redesigned mid- and short-term planning processes and drove the supporting technology and process changes.
Outcome: Increased order capacity, improved customer experience, and reduced cost-to-serve.

Flexible labor for an instant-fulfillment business

Client need: Improve Operational Performance: An instant-fulfillment enterprise needed labor capacity that could flex with demand.
Capabilities: Operations & Manufacturing
What we built: Designed and implemented an internal flexible labor and capacity strategy.
Outcome: Labor expense fell by $94K per week while resilience at peak demand improved.

For leaders navigating growth, complexity, or operational transformation, [Cade Ops] is a true partner—grounded in real operating experience and deeply committed to building systems that actually work.

VP of Distribution

Insights