Client need · Improve Performance

Improve operational performance

We help organizations improve productivity, service, capacity, quality, and margins by strengthening the processes, systems, data, technology, and operating mechanisms that drive performance.

Talk about your performance goals How we help

When this is the challenge

The numbers are moving the wrong way, and nobody can say exactly why.

Most performance problems show up as output metrics: cost per unit, on-time delivery, overtime, defects. The causes usually sit underneath, in the processes, planning, data, and daily mechanisms that drive those outputs. We look past the symptoms to fix what is actually producing them.

What clients come to us to improve

Productivity and labor cost, including overtime and labor that doesn’t match demand.
Service and customer promise: speed, reliability, and on-time delivery.
Capacity: getting more from existing buildings, equipment, and networks.
Quality and defects that drive rework, cost, and customer contacts.
Cost-to-serve and margins across customers, channels, and products.

How we help you improve

From symptoms to root causes to results that hold.

Set DirectionFind what matters
Pinpoint the outputs that matter most and trace them back to the controllable drivers. Then size the opportunity.
Build SystemsFix the drivers
Redesign the processes, plans, metrics, and tools behind those drivers, working on the floor with the people who run them.
Execute & SustainMake gains stick
Implement, measure, and embed the review cadence and accountability that keep performance improving.

Capabilities we bring

The expertise behind performance improvement

Operations & Manufacturing

Process, labor, productivity, and quality improvements that raise throughput and lower cost per unit.

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Kelly NeumanManaging Principal, Operations & Manufacturing

Supply Chain & Logistics

Transportation, inventory, and fulfillment improvements that raise service levels and reduce cost-to-serve across the network.

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Chris RallisManaging Principal, Supply Chain & Logistics

Data, Analytics & AI Enablement

Input and output metrics, root-cause analytics, and decision systems that show what is driving performance and where to act.

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Peter TrosperManaging Principal, Data, Analytics & AI Enablement

Leadership & Organizational Effectiveness

Operating cadences, business reviews, and clear ownership that turn performance gaps into accountable corrective actions.

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Carolyn CadeChief Executive Officer

Sustainability Strategy & Implementation

Start with the operational levers you already control, such as energy, fleet, and waste, with a business case for each, built into the same performance mechanisms your teams already use.

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Silvia BenavidesManaging Principal, Sustainability Strategy & Implementation

Representative engagements

Performance improvement in practice

Client names are kept confidential.

Planning redesign to stop facility closures

Client need: Improve Operational Performance: Facilities were closing repeatedly during critical delivery windows.
Capabilities: Supply Chain & Logistics, Data, Analytics & AI Enablement
What we built: Diagnosed the closures as a planning-system failure, then redesigned mid- and short-term planning processes and drove the supporting technology and process changes.
Outcome: Increased order capacity, improved customer experience, and reduced cost-to-serve.

Business reviews that drive action

Client need: Build Sustainable Capability, Improve Operational Performance: Daily and weekly business reviews tracked a limited set of lagging output measures.
Capabilities: Operations & Manufacturing, Leadership & Organizational Effectiveness
What we built: Redesigned the reviews into performance mechanisms that connect input and output metrics, owners, root causes, and corrective actions.
Outcome: Stronger accountability and stabilized operational performance.

Flexible labor for an instant-fulfillment business

Client need: Improve Operational Performance: An instant-fulfillment enterprise needed labor capacity that could flex with demand.
Capabilities: Operations & Manufacturing
What we built: Designed and implemented an internal flexible labor and capacity strategy.
Outcome: Labor expense fell by $94K per week while resilience at peak demand improved.

Operating cadence for a new COO

Client need: Build Sustainable Capability: A newly appointed COO of a PE-backed company needed to accelerate execution against EBITDA priorities.
Capabilities: Leadership & Organizational Effectiveness, Data, Analytics & AI Enablement
What we built: Partnered with the COO to establish the operating cadence, management frameworks, and KPI architecture the business needed.
Outcome: Stronger accountability and faster execution against the company’s EBITDA priorities.

Together, we developed a more flexible labor planning approach that better matched staffing to real-time demand, improving labor efficiency while supporting a fast-moving, on-demand operation.

NA Operations Executive

Insights